Europe
Shipping and customs, Europe
This page is the whole cross-border picture for a European order: who carries it, how long it takes, who pays the VAT, and what happens if the parcel is held. It covers the 27 EU member states and Switzerland.
Duties and taxes are on us
All duties and import VAT are included in this price. There is nothing to pay on delivery and the courier will not invoice you at the door.
Orders ship on DDP terms, which is the customs term for it: we are the importer of record, we file and pay the entry, and the courier invoices us. You are never asked for duty, VAT or a brokerage fee to receive a parcel from us.
Carriers, cost and timing
StandardUPS Worldwide Expedited
€29.99
4–7 business days after dispatch · free on subtotals over €250
ExpressDHL Express Worldwide
€49.99
2–4 business days after dispatch · free on subtotals over €400
In-stock orders are dispatched from our facility in Maryland, USA, within one business day of payment, with a 3:00 PM Eastern cutoff, Monday to Friday. Transit is quoted from dispatch and does not include the dispatch window. Tracking is emailed as soon as the carrier scans the parcel.
We quote a range of business days, never a delivery date. Prepaying the duty removes the bill; it does not remove the border. A shipment selected for examination waits in the queue like any other, and a date printed on this page would be a promise neither we nor the courier can keep. The dispatch day is the part we control, so the dispatch day is the part we commit to.
If your parcel is held at customs
Customs can select any shipment for examination. It is routine, it is not a sign that anything is wrong with the order, and neither we nor the courier can shorten the queue. A held parcel usually moves within one to three business days.
Because the entry is prepaid, a hold does not turn into a bill for you. You will not be asked for VAT, duty or a handling fee to release it. If a courier ever does contact you asking for payment on a Veridian parcel, do not pay it. Send us the tracking number and the reference on the notice and we will deal with the carrier directly.
If a shipment is held for more than five business days, email us with your order number. We will chase the carrier and, where a parcel cannot be released, we refund or reship it.
European addresses
Enter your address as your national post writes it, with the postcode in the format your country uses. A correct postcode matters more on a cross-border parcel than on a domestic one, because the customs entry is filed against the address on the label. Please include a mobile number: European couriers text delivery slots.
Language
This store is in English today. We would rather say that plainly than machine-translate a page about customs and tax, where a mistranslated sentence is worse than an English one.
What that means in practice
Who ships it, and from where
Orders are packed and dispatched from our own facility in Maryland, USA, Monday to Friday, with a 3:00 PM Eastern cutoff. Nothing is drop-shipped on our behalf and nothing is forwarded through a third party, so the parcel that arrives is the one we packed.
You are not the importer
We ship delivered duty paid. We clear the goods, we pay the import VAT and any duty, and the courier bills us rather than you. You are not asked for an EORI number, you do not self-clear, and you do not deal with a customs agent.
No bill at the door, no handling fee
The usual surprise on a parcel from outside Europe is a VAT and customs-handling charge collected by the courier on delivery. We use UPS Worldwide Expedited and DHL Express Worldwide because both clear a prepaid entry cleanly, so that charge never reaches you.
Ranges, not promised dates
We quote delivery as a range of business days after dispatch rather than as a date. A parcel crossing a border can sit in an inspection queue for a day, and a date printed on a page is a promise we would be breaking for a reason nobody controls. The dispatch day is the part we do control, and that is the part we commit to.
Independent testing, published against your lot
Every batch is analysed by an independent laboratory and its certificate is published against the lot number on your vial, so what you received can be checked against what was tested rather than against a claim on a page.
Damaged, lost or undelivered orders
Report a damaged or incorrect shipment to support@veridianbio.com within 72 hours of delivery, with photographs, and we will replace it. Every order carries shipment protection at no cost: a parcel lost, stolen or damaged in transit is replaced. Report a non-delivery within 7 days of the carrier’s marked-delivery date so we can open the claim inside the carrier’s own window.
Opened research compounds cannot be returned, in Europe as anywhere else, because storage and handling cannot be verified once a vial has left our control. If a return is ever agreed, contact us before shipping anything back — an unannounced return crossing the border creates a customs entry in your name, which is precisely the thing these terms exist to keep off you.
Research use only. Nothing on this page is customs, tax or regulatory advice. The general terms, disclaimer and privacy policy apply to every order, wherever it ships.